Support
Need help? Email support@gxwapplications.com and we'll get back to you within 2 business days. Please include your iOS version and, if relevant, a screenshot of the issue.
Getting started
NetSuite Navigator gives you five tools: Ask (plain-English answers about standard NetSuite functionality), Setup Guides (step-by-step configuration walkthroughs), SuiteApp Finder (marketplace recommendations for a requirement), Error Analyzer (paste or photograph an error to get an explanation and fix), and Known Issues (search publicly reported defects and enhancement requests). Type a question in the home-screen search bar or open any tool from the grid. No account or sign-up is required.
Frequently asked questions
How many free searches do I get?
Each device includes a small number of free searches so you can evaluate the app. After they're used, a Pro subscription unlocks continued use. Only successful searches count — failed requests don't use up your allowance.
How do subscriptions work?
Pro is an auto-renewable subscription (monthly or yearly) billed through your Apple Account. It renews automatically unless cancelled at least 24 hours before the end of the current period. Pro use is subject to a monthly fair-use limit, which resets at the start of each calendar month.
How do I cancel?
Subscriptions are managed entirely by Apple: on your iPhone, go to Settings → [your name] → Subscriptions, select NetSuite Navigator, and tap Cancel. Deleting the app does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.
I subscribed but the app still asks me to subscribe
Open the subscription screen and tap Restore Purchases — this re-links your active subscription to the device. Make sure the device is signed into the same Apple Account that purchased the subscription and has an internet connection. If it persists, contact us with the approximate purchase date.
I got a new phone — do I have to pay again?
No. Install the app, open the subscription screen, and tap Restore Purchases while signed into the same Apple Account.
Why does the app ask for camera or photo access?
Only for features you invoke: photographing or attaching an error screenshot in the Error Analyzer, or adding a logo to personalise the app. The app never accesses your camera or photos in the background. You can change permissions any time in Settings → Apps → NetSuite Navigator.
How does printing work?
Every result has a Print button that uses AirPrint. Your iPhone discovers printers on the same Wi-Fi network automatically and lets you choose one in the print sheet. If no printer appears, confirm the printer supports AirPrint and is on the same network as your phone.
Are the answers always correct?
Answers are generated by AI with live web research. They are usually accurate but can be incomplete or wrong, and your account's configuration may differ from standard behaviour. Always verify against official NetSuite documentation and test configuration changes in a sandbox before applying them to production. The app is an independent product and is not affiliated with or endorsed by Oracle or NetSuite.
What happens to my searches and screenshots?
They're processed to generate your answer and are not stored on our servers. The app has no accounts, no ads, and no tracking. Full details are in our Privacy Policy.
Troubleshooting
- "Server error" or no response: check your internet connection and try again — searches involve live web research and can take 10–20 seconds. If you're on a corporate VPN, try mobile data.
- Subscription plans not loading on the paywall: usually a temporary App Store issue — wait a moment and reopen the screen; check Apple's System Status page.
- "Fair-use limit reached": you've hit the monthly Pro ceiling; your allowance resets at the start of next month.
- Blurry screenshot results in Error Analyzer: retake the photo with the full error text in frame; typed error text alongside the image improves accuracy.